Frequently Asked Questions (FAQs)

Ordering & Shipping

Q: How do I order specialty plastics or exotic woods from Atlas Supplies?

Visit our website at atlassupplies.com, browse by category (plastics, pen blanks, cue materials, etc.), add your chosen products to the cart, and complete checkout online.

Q: When will my order ship if I buy before noon?

Orders placed before 12pm EST (Monday–Friday) ship the same day from our Lake Zurich, Illinois warehouse.

Q: Can I track my shipment?

Yes! You’ll receive a tracking number by email as soon as your order leaves our facility.

Q: Which shipping carriers do you use for specialty materials?

Q: What types of cue materials do you offer?

We stock Micarta ferrules, decorative plastics, exotic woods, and replacement parts for cue makers and repair pros.

Q: Are your pen blanks made from real exotic woods?

Yes, our pen blanks include genuine exotic hardwoods as well as specialty plastics and composites.

Q: Can I request specific sizes or custom cuts?

Q: What is your return policy for specialty materials?

Return any unused items in original packaging within 30 days. Contact us for a return authorization before sending items back.

Q: How do I exchange a defective or incorrect product?

Email our support team with your order number and photos of the issue. We’ll arrange a fast replacement or exchange.

Q: Do I need an account to buy from Atlas Supplies?

No, but creating an account lets you view order history, save shipping info, and access exclusive offers.

Q: How can I get technical advice about your materials?

Reach out via our contact form or email—we’re happy to help with product recommendations and technical questions.

Q: Do you ship specialty plastics and cue materials internationally?

Yes, we ship worldwide. International rates and delivery times are calculated at checkout.

Q: Will I have to pay customs or import fees?

Customs fees and import duties are not included in our prices and may be charged by your country’s customs office.